Built for MSPs

One pane.
Every channel.

Tossker carries every call, chat and SMS into a single thread — then writes the time back to your PSA so nobody hunts for it later.

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ConnectWise Manage HaloPSA Autotask

Tossker Queue · 7 Robin RV

Live now1

DW Dana Whitlock0:38 Ridgeline Dental · call connected Inbound call, caller ID resolved

Breaching SLA1

? +1 208 555 441718m Unmapped handle swipe still works but half our patients only have chip SLA breach

Waiting3

MF Marcus Feld3m Larkin & Cobb · #4821 Test page is blank too. Toner was replaced last week.

PR Priya Raman9m Ridgeline Dental Outlook keeps asking me to sign in over and over

TO Tomas Ochoa14m Ochoa Law Can we move the Thursday visit to Friday morning?

MF Marcus Feld Larkin & Cobb · Office Manager

Web chat opened 11:04 · linked to ticket #4821

MF The big printer by reception is spitting out blank pages again. Whole tray. Marcus · 11:04

R Is it every job or just from one machine? Try the test page from the panel. You · 11:05

MF Test page is blank too. Toner was replaced last week. Marcus · 11:07

12m· #4821B

Reply to Marcus…

Ticket

#4821 In progress

Reception printer producing blank pages

Identity

ClientLarkin & Cobb

ContactMarcus Feld

DeviceCONFERENCE

Time on this thread

12m· #4821 8m

Also on this ticket

AT SB

The unified inbox

Four channels, one thread

Your technicians stop switching tabs. The customer never repeats themselves.

Calls

Ring groups, voicemail and recordings land in the thread.

SMS

Two-way texting from the shared number, not a personal phone.

Chat

Website widget and Teams messages join the same conversation.

Tickets

Every thread maps to a PSA ticket — or opens a new one.

Time capture

The billable hour stops leaking

Tossker times the conversation while it happens. One tap turns it into a PSA time entry with the ticket, board and work type already filled in.

Timers start with the conversation, not after it.

Entries post to the ticket the moment the thread resolves.

Rounding rules and contract coverage follow your PSA config.

Reception or dispatch can capture time on a tech's behalf — the tech never touches it.

See how sync works

ConnectWise ManageService Desk · #4821 45mB

HaloPSANetwork · #4818 1h 10mB

AutotaskProjects · #4776 25m

31%

more billable time recovered in the first quarter

4 min

average first response across every channel

messages dropped between the phone and the ticket

“We stopped losing thirty minutes a day to ‘which tab was that in’. The time entries write themselves now.”

Jorge Medina

Service Manager, Kestrel IT

Pricing

Per technician, not per channel

Every plan includes unlimited threads. You pay for the people answering them.

Starter

$29/tech/mo

Shared inbox for a small desk.

Unified inbox SMS + chat 1 phone number SSO + SCIM Email support

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Managed

Most MSPs

$49/tech/mo

The full pane of glass, PSA connected.

Everything in Starter Voice + voicemail PSA time sync Transcriptions + recording links OTP caller verification AI hints Custom branding for client chat Routing rules Priority support

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Enterprise

$89/tech/mo

Multi-tenant MSPs and large desks.

AI dispatcher Dedicated number pool Named CSM

Talk to sales

Connect Tossker to your PSA in minutes

Bring your numbers, your boards and your team. We will carry the rest.

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One pane.Every channel.